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YOu are here: » Visit Overview

Plan Your Visit

Tickets must be purchased online in ADVANCE.

Scroll down to see what you can expect during your visit. 

Haga clic aquí para ver las pautas para visitantes en español

As a member of our BPZOO family, we hope you understand that our visitor experience has been reconfigured in order to meet current public health guidelines. We want you to enjoy your visit so we have implemented measures to encourage social distancing among guests and staff and to protect our animals.  In addition to limiting the number of guests we are allowing into the Zoo at one time, indoor spaces are currently unavailable, with the exception of restrooms, and the carousel and train cannot operate at this time. We’re sorry for the inconvenience! 

HERE IS A LOOK AT WHAT TO EXPECT:

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All guests, including BPZOO Members, will need to reserve tickets on our website prior to visiting.

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You will need to choose a specific entry time for your visit. This helps us limit person-to-person transactions and help us manage guest capacity throughout the day. Per state guidelines, guest contact information will be required during the online ticketing process to allow for contact tracing.

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In accordance with the Commonwealth of Massachusetts guidelines, protective face coverings are required for all guests over the age of 5 and are highly recommended for children ages 2 – 5. Please view the mass.gov FAQ for further details.

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There will be no cash handling onsite, all transactions will require credit cards and/or advanced online purchases.

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Indoor areas will be temporarily closed. This includes Rainforests, Rivers & Reefs, Buttonwood Farm barn and the North Woods Gift Store. A limited number of gift store items will be available for sale at an outdoor kiosk during your visit. The carousel and train will be closed per state guidelines.

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Benches and picnic tables are not available at this time, per state guidelines.

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Restrooms will be available inside the Wildlife Education Center.

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The Bear’s Den Cafe will be open for window service only. The indoor seating area will be closed.

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We will have a limited schedule for keeper chats and animal encounters in areas that can safely accommodate socially distanced larger crowds.

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There will be a one-way traffic flow around the Zoo to promote social distancing. Guests will be allowed to walk the Zoo more than once, but they must maintain the one-way pattern throughout their visit. We ask that guests refrain from backtracking.

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High frequency touch points in the Zoo will be closed or off-limits including vending machines, ATMs, and interactive signs.

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Hand-sanitizer will be accessible to guests at the entrance, exit, and at strategic locations around the Zoo.

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The Zoo has taken significant steps to ensure that guests will have an enjoyable visit. We ask for your patience and welcome feedback on the modified zoo experience so that we can do our best to serve you while still meeting the requirements of our “new normal”.

visitor information

TO ENSURE YOUR ENJOYMENT OF THE ZOO, PLEASE BE AWARE OF THE FOLLOWING ZOO MANNERS:

The Zoo buildings and grounds are smoke free.

For the safety and comfort of other visitors and the Zoo animals, the following items are prohibited:

  • Pets
  • Bicycles
  • Scooters
  • Roller Skates
  • Glass Containers
  • Sporting Equipment
  • Balloons
  • Drinking Straws

Accessibility

The Zoo is fully accessible to the disabled, and a limited number of wheelchairs are available on a first-come, first-serve basis at the front entrance. Our train and carousel rides are both ADA certified (currently not operational under Phase One of reopening).

Restrooms & First-Aid:

Restrooms, during Phase One of reopening, are located in the Wildlife Education Center. The restrooms are handicap accessible. Baby changing stations are located in both men and women’s restrooms in the Wildlife Education Center. Special needs changing facilities are available.

First Aid assistance is available at the main entrance or by contacting any Zoo employee.

Strollers are welcome throughout the Zoo, but please be considerate to others when navigating in crowded viewing areas. The North Woods Gift Store has wagon rentals available for $6.

A baby red panda!? 

On June 4th, the BPZOO welcomed the first red panda cub to be born here in its 126 year history!

Congratulations to first time parents - Marie and Jacob